SHIPPING & FULLFILLMENT

• PLEASE NOTE, if you order an OUT OF STOCK/PRE-ORDER/BACK-ORDER item, your ENTIRE order will be held and shipped together when all items are in-stock.
• Orders placed during special events such as SDCC or NYCC will incur delayed shipping. All shipping will re-commence a week and a half after a convention that WYP has a physical presence at.
• In-stock items will typically ship within 1 – 3 business days after the order was placed.  
• Please allow 3 – 6 weeks for out-of-stock jewelry items. Each piece is hand finished and requires attention to detail.  
• Pre-Order Pins will take roughly 4 - 8 weeks to be back in stock. 
• All 14k gold items are custom-made to order, please allow 3 – 4 weeks for production and fulfillment.  

 

CAN MY ITEMS BE SHIPPED OUTSIDE THE UNITED STATES?

• Care Bears: United States & Territories + Canada 
• Crunchyroll: Worldwide (excluding Asia, EU and Northern Ireland) 
• Neopets: Worldwide (Excluding EU and Northern Ireland)
• Ultraman: Worldwide (Excluding EU and Northern Ireland)
• Dragon Prince: Worldwide (Excluding EU and Northern Ireland)
• J. Scott Campbell: Worldwide (Excluding EU and Northern Ireland)
• Avital's Armory: Worldwide (Excluding EU and Northern Ireland)
• Greenie&Elfie: Worldwide (Excluding EU and Northern Ireland)
• Winx Club: Worldwide (Excluding EU and Northern Ireland)
• The Walking Dead: Worldwide (Excluding EU and Northern Ireland)

**Currently there are new regulations being started by the EU that prevents us from shipping there. We are working with our local carriers to see if there is a solution to it.**

**Canada shipping should resume soon. We have just received word from USPS that we will be able to start shipping out items again starting on Jan 6th. Please bear with us as we work to get those packages out as fast as we can. We are still waiting for the all clear from FedEx International Connection. We will be checking back in with them soon.**

HOW WILL MY ITEM ARRIVE? HOW MUCH IS SHIPPING?

• Domestic: What's Your Passion Jewelry sends most orders using the United States Postal Service (USPS) First Class Package with tracking. Price starts at $6.00 USD. 
• International Orders: Shipping options and rates depend on the country. We use USPS First Class Package International. International shipping is calculated at checkout. What’s Your Passion is not responsible for import fees such as brokerage, tariffs, and VAT taxes.
• International FEDEX BATCH SHIPPING: Shipping options and rates depend on the country. This shipping method is much slower than our USPS option, but cheaper. After a certain amount of orders are gathered they are sent to the FedEX hub to be mailed to our worldwide customers. Shipping may be 2 to 3 weeks longer with this option.  

​EXCEPTIONS TO OUR DELIVERY TIME FRAMES:

• Inclement weather conditions may delay or postpone our deliveries. What's Your Passion Jewelry will not hold liability or refund the shipping charge based on an inclement weather delay. 
• If the delivery of your package is delayed or postponed due to circumstances beyond the control of What's Your Passion Jewelry or USPS, such as the re-routing of delivery based on mechanical difficulties, What's Your Passion Jewelry will not hold liability or refund the shipping charges. 

​HELP! MY TRACKING IS STUCK!:

• Domestic: Tracking does have some delay between cities as they scan in parcels. Please give your parcel at least 2-5 business days to update. If it does not update within that time, please open an inquire with USPS. Once the package leaves our shop, we are not responsible for the path USPS uses to ship it to you. 
• International: 
• If your tracking indicates that it is being held by customs, it is the customer's responsibility to contact their country's customs to claim it. 
•  If your parcel has not moved from a location in a timely manner, please reach out to the carrier. (Within US: USPS Outside: Country's Postal Service) WYP is not responsible for missing packages outside of the United States.